Telstra Health

The wound chart that is for Carer, Nurse, Wound specialist and Residents

The challenge

The Telstra Health Clinical Manager system faced several critical issues within its wound charting functionality. Users struggled with identifying observations by type and aligning the system with key industry standards. Challenges also arose in accurately charting wound location, type of wound , measurements, and repetitive tasks emerged due to a lack of communication between system components.

The approach

• Conducted user interviews to identify specific needs, pain points, and challenges in wound observation, measurement, and workflow processes
• Led industry research and analysed industry standard documents to ensure compliance with key standards
• Implemented a phase-based approach to deliver quick enhancements to clients, allowing for incremental improvements while keeping the long-term roadmap in focus
• Performed market research, specifically focusing on wound location selection and measurement
• Facilitated stakeholder workshops to review requirements, align on objectives, and collaboratively define the project scope for an optimised and efficient solution 
  

The Outcome

Redesigned key aspects of the wound chart, including charting options, wound location, and standardized naming conventions, as well as adding a feature to compare wound photos, change the location and type of wound. The wound chart uses a phased approach, with future enhancements related system work flow such as pain assessment, task alerts, and expanded reporting options to be implemented in the next phase. 

• Developed key visual design differences based on the wound observation type
• Improved accuracy in selecting wound locations, leading to clearer reporting through standardised naming conventions
• Introduced a wound photo comparison feature, enabling users to track improvements visually over time
• Introduced editing option for wound location and type of wound
• Matched industry standards by incorporating precise configuration settings, ensuring compliance and consistency across the system
• User testing was highly successful, with overwhelmingly positive feedback on the design and functionality

Acknowledged by nation wide clients

“Shin did fantastic work in gathering the feedback from discovery and taking Clients through validation. All the clients we went to really liked the changes, but I did want to specifically point out that Hayley from our largest client Uniting was very impressed based on her background as a Wound specialist and cannot wait to see this in our system” - Sarah Winwood, BA

“Amazing Shin Lee !! I saw the demo at the user goup today it looks AWESOME!! Lots of fabulous gasps and happiness in the room. loved the comparison pics side by side of chosen dates” - Nikki Ellwood, Release Manager

“Perth customers saw it yesterday at the Customer Forum, and loved it!” - Yvonne Zardins, Clinical Lead

© Shin Lee 2024

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